As a baby boomer myself, I am often asked by other baby boomers, how to better manage these millennials. With their want to be the boss in 5-minute attitudes, some of our generation find this very hard to accept and respond with – “I spent 5 years
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A recent article about leadership piqued my attention and I thought it was worth sharing some of the key points. A number of leaders today are oblivious to the fact that they are simply poor leaders. In these cases, teams can sometimes feel that the leadership provided
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Your people are your greatest asset, however, they can also be your greatest weakness too. Hire the wrong person and it can be an absolute nightmare – team disruption, poor customer service and wasted time having to follow up to try and get this person back on
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All retailers are at the mercy of their frontline staff, how well they are trained and motivated makes a massive impact on the experience the customer feels. Very few customers will give us a second chance if we don’t get it right the first time – there
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From my experience, having run over a thousand coaching courses for store managers over the past 25 years, the performance of the store comes right down to how well the store manager performs. They are, after all, the face of the business to the customers as well
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Culture is a word that is bandied about quite frequently, it means different things to different people. However whatever the actual meaning a business with the right culture grows and attracts better people, who stay longer. Businesses where the culture is poor obviously have the opposite effect,
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As I have mentioned recently, Amazon is almost here and retailers have to step up if they are going to compete. From my point of view, that means our team members have to be the best that they can be, not just when they feel like it
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The age old conundrum, who is more important customers or employees? This question which I’m sure has many different answers, is an interesting one. Without customers we don’t have a business, however the same applies that with no employees we also have no business. I grew up
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The ability of our current business leaders to motivate and empower a team to be successful are unfortunately rare in my opinion. A lot of leaders are doing an ok job with their teams, but the ones that are truly amazing are a small number. In retail,
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The buzz word of 2016 and 2017 is certainly “experience”. Every retailer is searching for the elusive experience that will amaze and dazzle their customers so they buy more and come back more often. A large number of retailers are spending a lot of money creating amazing
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