I have been a retail trainer for over 25 years and probably trained in excess of 10,000 people personally in those years. I look back with huge embarrassment on my first two years as a trainer, as I really didn’t know what I was doing, let alone
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Wouldn’t we all like our team members to turn up for work, motivated, willing to do a great job and of course wanting to be there? I often ask area and store managers this question and while they agree that this is the goal, very few say
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After facilitating training courses to thousands of business owners and managers over the past 20+ years and spending a lot of time in stores, one of the biggest weaknesses I have witnessed is their lack of ability to provide effective feedback. A number of managers/owners are very
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Starbucks has been a phenomenal success story, now with over 28,000 stores worldwide across more than 75 markets. They are the third largest fast food restaurant chain. They have obviously done a lot right to get to where they are, despite a recent difficulty in the US.
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Anyone who thinks working in retail is easy hasn’t worked in retail at all (or for long)!! Long hours on your feet, stock to put away and tidy, shelves to clean, reports to be filled out. Oh and then there are those lovely customers to serve, always
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I have always enjoyed helping people become successful because it’s a wonderful feeling to see someone you have helped grow and be more confident and thriving. To have this as a focus for my business is absolutely brilliant and feeds my passion to help people even more.
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Finding the right people to work in retail is an ongoing challenge, and is not getting any easier. I have spoken many times about the importance of having the right staff in store, team members who are passionate about providing the best experience every single time. Hard
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Most of us know what KPI’s are and hopefully why they are important and how they drive business success. Who has ever heard of the term OKR’s? I certainly hadn’t until I watched an insightful TED talk from John Doerr. John is an engineer and venture capitalist
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This question has probably been asked dating back to the time of the caveman. I’m sure it’s also been asked at many a boardroom table when they are looking for someone to step into a CEO role. It’s also a relevant question when businesses are looking at
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The saying “people don’t leave bad companies they leave bad bosses”, is so true. I am still amazed when I talk to colleagues and work friends, how many have either quit or looking to leave because of their boss. The work conditions are amazing, lots of perks,
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