I was staggered by a recent post from Gallup, stating that voluntary turnover is costing US businesses $1 trillion dollars. That number has too many zeros for me to even contemplate. Sure their annual turnover rate is higher than ours at 26.3% compared to 8.1% (as reported
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They are everywhere, those enthusiastic, want to be the boss in 5 minutes and where’s my recognition, younger workers of today, known as millennials. This group of individuals, are well and truly in the workforce and starting to make an impact. It is projected that by 2025,
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I’m sure you would all agree that Netflix has certainly changed the way we watch movies and TV series. Patty McCord served as Chief –Talent Officer at Netflix for 14 years and was instrumental in developing the culture over this time. Her recent short TED talk, (it’s
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It’s tough being a leader! No doubt about that, particularly in retail where things move fast, staffing is tight and sales are tough to come by. Yet, I believe, it’s one of the most rewarding roles when you achieve success, which is generally always achieved through your
Read more →I have been a strong advocate that the best leadership style in today’s world is to coach your team rather than control. Having learnt the power of coaching around 25 years ago, I have been training store and regional managers how to unleash the power of their
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I have been running training courses on coaching for the last 25 years now and it still amazes me that telling people what to do is seen as coaching. Telling their staff what to do and solving their problems seems to be a management practise that all
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I think most of us would recognise that managing a team falls well short of leading a team. With the younger workforce, the older style of management practises such as tell people what to do, micro manage to make sure they aren’t making mistakes and decisions are
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If you want to avoid becoming yet another retail group that has to shut their doors, maximising your team’s performance needs to be high on your agenda. The litany of retailers who have had to close because of poor sales and high rents will continue throughout this
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Every time I run a coaching training course the question of how much feedback to give always comes up. Some managers believe that it’s still ok to do this once or twice a year, which is very scary. Of course you can’t be providing feedback every day
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We are all familiar with the feedback sandwich way of providing feedback – first comes the praise then the negative is in the middle and is followed by more positive feedback. I’m not sure how this has become such a widespread management technique as it certainly has
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