Having been in a training role for 25 years plus, and trained well in excess of 30,000 people, one of the key success factors that comes through strongly as a positive trait is the ability to be coachable. When team members are coachable, they are always open
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“How do I motivate my team members?” I hear this question from managers quite frequently when I work in a business or run training courses. We all know the carrot and stick method and a number of us (depending on your age) have endured this since early
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This is not the first time I have said this – Great leaders are hard to find! In an age where it’s getting harder to recruit and retain the best team, great leadership is the key to an engaged and motivated team. Yet the biggest reason people
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We all know that giving effective feedback is the key to getting your staff to consistently perform at a high level, but how many managers actually do this on a regular basis? As well as lifting performance there are a number of other benefits such as: Staff
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When I receive poor customer service I always think, why is this happening? Quite often it’s not the team member’s fault who is serving me – sounds strange, but unless they are the manager it’s not that actual staff members fault. People perform where they are allowed
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I am always amazed when I train managers and area managers how to coach, that their biggest challenge when communicating, giving instructions or providing feedback, is to stop telling the team member what to do. We seem to think as a manager, we have to know all
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I have often said that your people are your greatest asset, but also your greatest weakness, if you have the wrong people in the wrong roles. Or if you don’t lead them well, set clear expectations, train and coach them to be the best they can be.
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All of us have experienced coaching in some form, it could have been via a sports coach, business coach or a boss. Coaching has become a popular career for many individuals, wanting to strike out on their own. I first learnt the power of coaching about 25
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The age old conundrum, who is more important customers or employees? This question which I’m sure has many different answers, is an interesting one. Without customers we don’t have a business, however the same applies that with no employees we also have no business. I grew up
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Having run a number of coaching courses over many years for a broad range of clients, the biggest challenge facing all of these retailers is their people. The biggest complaint I hear is “they don’t do what I want them to do” and “how many times do
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