Exceptional leadership is key to inspiring and guiding a team. Millennials, in particular, seek leaders they can admire and learn from, yet great leaders are often in short supply. To help improve leadership skills, it’s beneficial to learn from successful examples, such as Google’s approach. Google has
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The ability of business leaders to motivate and empower their teams is unfortunately rare. While many leaders perform adequately, truly amazing leaders are few. In retail, strong leadership from store and regional managers is crucial for customer engagement and delivering results. Leadership directly impacts team performance.
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I’ve often highlighted the poor state of staff engagement in Australia, where reports show around 70% of teams are disengaged. This is detrimental to providing an exceptional customer experience, which I believe only happens when customers interact with engaged and motivated employees. Customers typically give you one
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Coaching is a concept that has been around for years, yet many expect that when someone is promoted into a managerial role, coaching skills will automatically follow. In reality, few managers naturally possess these skills. Despite this, managers are expected to help their teams excel in areas
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Your people are your greatest asset, but they can also be your greatest weakness if they’re in the wrong roles or not well-led. Clear expectations, training, and coaching are crucial. Richard Branson emphasises that his focus isn’t on shareholders or customers, but on his people. Treating the
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A recent leadership article highlighted key points I thought were well worth sharing. Many leaders unknowingly fail their teams, creating environments where employees feel miserable, ignored, or under-resourced. This is counterproductive to nurturing a successful team. Common Leadership Pitfalls 1. Inappropriate Direction and Support: Striking the right
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Being a store manager is a demanding role that involves juggling numerous responsibilities. Despite the constant pressure, the primary goals remain to ensure consistently high-level service and to maximise sales. Here are five actionable tips to help store managers enhance their service experience: 1. Daily Pre-Opening Catch-Up
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Creating outstanding store managers is crucial for the success of any retail business. From my 25+ years of experience running over a thousand coaching courses, I’ve found that the performance of a store hinges on its manager. They are the face of the business and drive team
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Culture is often discussed but can mean different things to different people. Regardless, a business with the right culture grows and attracts better people who stay longer. Conversely, poor culture leads to high staff turnover, especially among top performers, causing the business to struggle. A strong company
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Recent research from Gallup revealed a staggering cost associated with poor management and lost productivity due to disengaged or actively disengaged employees, amounting to $8.8 trillion globally, or 9% of the world’s GDP. This colossal figure underscores the urgent need for leaders to address these issues. One
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