As if the past two years hasn’t been a big enough challenge for retailers, the fight for the customer’s dollar is at an all-time high. With online still growing at a fast pace, physical retailers have to move with the times or be left in the dust
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We’re taking a break until early February, when we’ll be back in your inbox with more tips and ideas to help make your year even more successful. Thanks for your support and feedback. Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales
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To say there has been some disruption in retail over the past couple of years would be a massive understatement. Here are 6 trends that are happening right now that will only continue to grow, as the way customers shop has changed forever. 1) The internet has
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I love going to places where the service stands out. There’s something they do that makes this store different, maybe it’s obvious, maybe it’s not, but I walk out feeling they really cared and focussed on me as an individual. Unfortunately, as I have reported a number
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We’ve all seen them, displays of products that just look cool and make us want to buy. When I worked in a sports store in Sydney many years ago, our manager, Chris, paid a substantial amount of money on a regular basis, to have a professional window
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In today’s very competitive retail environment, only those retailers that can differentiate from their many competitors will survive and thrive. With competition at and all time high and many shoppers now spending time online, physical retailers have to dramatically improve in a number of key areas or
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Technology is a disruptor for every industry and retail is no exception. To be competitive these days, retailers have to have an excellent online and in store offer for a number of reasons. One of the key reasons being customers switch channels to suit their own needs,
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The massive upswing in online sales, which was brought on by Covid, literally fast forwarded this transition by a number of years. Shoppers had no alternative when faced with lockdowns and now a number are much more inclined to keep shopping online. Online comes with all of
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Retail is one of the industries that still is deeply affected by the pandemic and this year is going to continue to be tough for many. With many retailers having to close their doors for an extended period last year, a large number of shoppers turned to
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We certainly hope you enjoyed reading our blogs and you found them helpful, with ideas on how to keep your teams motivated and focussed on the customer. The battle to deliver great customer service never stops and we hope 2021 kicks off bigger and brighter for you.
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