I have been talking about the need for retailers to embrace technology for some time now and every year this becomes even more essential. With the rapid advances in technology, every retailer has to be across these innovations just to stay competitive. Three trends that have been
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We all know that it is much less expensive to sell more to your existing customers, than get new customers through the door. Existing customers are already in your store, you are paying your team a wage so their time is already covered and apart from the
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Online sales continue to grow strongly as customers enjoy the relative ease of buying online. Shoppers want to buy, when and how they want to buy and have options to pick up in store or home delivery. Plus, they want fast home delivery and easy options to
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Loyal customers are critical to every retailer in a number of ways. They come back more often, talk about the brand positively, encourage friends to also shop and spend on average, a lot more than non-loyal customers. A recent report from Bain & Co found that US
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Over the past few years, we have seen a number of retailers that have fallen by the wayside as competition for the customer dollar gets tougher and tougher. Recently two delivery platforms also joined the list of business failures. It’s always particularly sad for the staff who
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Over many years, the world of retail was defined by bricks-and-mortar stores and shopping malls. Customers would travel to these physical locations to browse the latest products and make their purchases. But as technology advanced, the retail landscape began to change. Online shopping emerged as a convenient
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Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching,
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Retail is certainly challenging, with stores closing, retailers struggling with sales, customers flocking to online and the current state of the economy. Yet, despite all the doom and gloom, some retailers are doing well and growing their sales year on year. I believe there is so much
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With online sales now hitting an all time high of 20% of total sales, physical stores have to really up their game to continue to attract customers. Worth noting of course, that 80% of retail sales are still purchased via physical stores, so the often talked about
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Even with all the growth of online shopping and click and collect over the past two years, it is pretty clear that the vast majority of customers still want to shop in physical stores. Particularly when these visits are coupled with technology to create new experiences and
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