Let’s face it, there has been a lot of bad news surrounding retail sales here in Australia. Sales year on year have been decidedly flat, the R word (for recession) has also been mentioned a few times and the economy is doing retailers no favours in encouraging
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Effective merchandising is critical to ensure you maximise your sales. Thanks to special guest Brent Newey from Retail Help, who is an expert in this field, for this valuable article. With the Christmas rush not that far away, a well merchandised store will go a long way
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Technology and artificial intelligence (AI) is impacting all of our lives and most of it is in a positive way. However, the influx of technology is causing many issues, and I’m not just talking about the astronomical overuse of mobile phones, although this is a huge problem.
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Traditional retail is in a very challenging time period at the moment. Competition, rents, wages, power prices, lack of consumer confidence has all lead to customers reducing their spend, particularly on items they may see as non-essential. It’s a tough time for retailers yet, I believe, the
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I have recently partnered with another retail business called Retail Help – what a great name as they are all about helping retailers and the synergies between us are awesome. Brent Newey and his team at Retail Help bring skills to the table that I don’t have
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All around us technology is exploding exponentially, with artificial intelligence (AI) being developed to save us time and to help us make better informed decisions. We only need to talk to Alexa to find out all sorts of information such as the weather, traffic reports as well
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We all know how tough it is in retail at the moment – you may well ask, when is it going to get easier? Unfortunately we all know it won’t! Online competition will only get more intense, shopping habits are forever evolving and technology is going to
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Amazon has been trading in Australia since late 2017 and most analysts are surprised by the lack of impact they have had on the marketplace. Despite launching Prime, amongst other initiatives, sales have fallen below expectations. Their financial results are also unremarkable, with a loss of $5.3
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Zappo’s (the US online shoe retailer) has long been seen as a world leader in customer service. With revenues in excess of US$3 billion and over 80% of customers coming back from more, there are some extremely valuable lessons to be learnt from this retailer. It all
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The key word for the past few years in retail that has been bandied about is experience. The word experience doesn’t relate to the years of service your team members have, but to the experience created in store that is either positive, negative or neutral. Obviously every
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