Archive for the Customer Service Category

How Retailers Can Bring Live Service To Online

How Retailers Can Bring Live Service To Online

The way we shop has certainly changed over the past couple of years. Online sales are booming as customers either couldn’t visit physical stores or preferred the ease of buying online. However, there is still a massive opportunity for physical stores to dominate if they get their

Read more

5 Ways To Improve and Drive Brand Loyalty

5 Ways To Improve and Drive Brand Loyalty

According to recent research from McKinsey, 75% of US consumers tried out different stores, websites or brands over the past 18 months. 60% of those consumers expect to stick with those new options. As I have mentioned a number of times, it is even easier for customers

Read more