Times are certainly tough for retailers, with all of the changes brought about by the pandemic, notably lack of staff and the massive uplift in the uptake of shopping online. Throw in record inflation, high interest rates all pointing to a tightening of consumer spending. 2023 looks
Read more →
In the ongoing battle to win the hearts and wallets of customers, particularly in the face of the current financial storm, understanding your customers is critical. Providing a personalised and genuine experience is essential if you want your customers to shop in store, come back and tell
Read more →
Providing exceptional customer service is critical to survive in today’s tough world of retail. Here are 5 tips that will ensure your customers leave with a positive feeling and are likely to return and tell others. 1. Effective communication is critical for providing great customer service. Training
Read more →
Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching,
Read more →
Covid definitely forced a number of customers to shop local due to various travel restrictions. This provided a huge opportunity for these businesses to showcase their products and services. Now that restrictions are lifted, customers can shop anywhere, however the local strip shops certainly have an appeal
Read more →
Retailers and their customers certainly have the jitters. Consumer confidence is down with interest rates and inflation on the rise causing customers to tighten their belts. Combine this with what is going on overseas and it’s not hard to see why consumers are hesitant to spend their
Read more →
I have been banging on about the need for physical retailers to create an experience when they have a customer in front of them. It’s critical, unless you want your customers to not come back as they can’t see the difference between buying in store and buying
Read more →
I’m a big fan of Gallup, a global analytics and advice firm that specialises in helping leaders to get the most out of their teams. They talk frequently about the challenges all retailers are facing with keeping their teams safe, engaged and motivated with all that is
Read more →
A key area that all retailers have to have a positive focus on, is dealing with complaints. One of my biggest frustrations is trying to get a problem fixed when things go wrong. We have all been there, a product we purchased doesn’t work, a garment is
Read more →
It is quite a challenge to continually maintain a great customer service culture, so much easier to be one of the many retailers who pays lip service and provides mediocre service. A great customer service culture requires focus and an ongoing commitment to always look at ways
Read more →
