Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service,
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The Australasian approach to customer service often falls short, with many staff viewing customer service roles as just a job, not a career. Comparisons to the U.S. frequently highlight better service, particularly in tipping-based environments, where employees rely on exceptional service to boost their income. In my
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