To experience significant improvement, we all must embrace being coachable. Michael Jordan, widely regarded as one of basketball’s greatest players, attributed much of his success to being receptive to coaching. He famously remarked, “My best skill was that I was coachable, I was a sponge and aggressive
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Every business wants their employees to be more productive, more motivated and have their best employees stay in the business longer. Unfortunately, most businesses struggle to achieve this. I have commented a number of times on the low employee engagement scores here in Australia and recent research
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Recruitment is a critical process that determines the success and efficiency of a team. Hiring the right candidate not only enhances customer service but also reduces stress and fosters a positive work environment. However, many managers struggle with recruitment due to time constraints and lack of any
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In today’s ever-evolving retail landscape, technological advancements continually reshape the way customers engage with businesses, particularly in traditional brick-and-mortar settings. Significant investments are made to enhance store aesthetics, aiming to captivate customers from the moment they step inside. While creating immersive experiences is undoubtedly beneficial for customers,
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Navigating the intricacies of providing feedback remains a significant challenge for many store managers. At The Retail Solution, we specialise in training feedback techniques that 99% of team members are receptive to, leading to tangible improvements in performance. In our experience, understanding why feedback poses such difficulty
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