Recruiting exceptional individuals is a topic I frequently discuss with retailers, and it’s one of my favourite training courses to conduct. Having run a number of these courses over the past few years, I always find that most attendees lack any formal training in how to recruit;
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Addressing poor performance is a common challenge faced by all leaders, often stemming from discomfort with delivering negative feedback. Many leaders opt to avoid these conversations altogether, hoping issues will resolve themselves. However, neglecting poor performance is not a viable solution. According to a Harvard Business Review
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An article in the leadership section of Fortune magazine caught my attention, featuring a survey of several Fortune 500 CEOs sharing their most valuable management advice – definitely worth highlighting. It’s intriguing that the most recurring theme among their insights was the importance of building the right
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After conducting numerous coaching courses for a diverse range of clients over many years, a common obstacle echoed by retailers is the challenge posed by their team members. A prevalent grievance among managers and leaders is the frustration of team members not following instructions and the repetitive
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Every retailer aims to boost sales, often investing in expensive advertising to attract new customers. However, the untapped goldmine for increasing sales lies right within your store – your existing customers. Building on the trust and rapport you’ve cultivated, selling to existing customers is proven to be
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