Keeping your best employees is essential if you want to grow your business and beat your competition. It’s hard enough to recruit the right staff, the last thing you want is for them to up and leave, particularly after all the induction and training you have taken
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With a younger generation now making up around 50% of the workforce, the way we lead and manage has to evolve. The directive style of management has long gone, or should be, replaced by a leadership style that is heavily skewed to coaching. I have been following
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As a leader, one of the most critical tasks is to get your team aligned and moving in the same direction towards a common goal. Achieving this can be challenging, especially when dealing with a diverse team with different perspectives and motivations. However, it is essential to
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Customer service in Australia has been a topic of concern from my point of view for many years. Even with the influx of big overseas retailers, the overall level of service that I receive is at best average. Yes, there are some stand outs occasionally, but too
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