Monthly archive for July 2022

Why Engagement Matters

Why Engagement Matters

I’m a big fan of Gallup, a global analytics and advice firm that specialises in helping leaders to get the most out of their teams. They talk frequently about the challenges all retailers are facing with keeping their teams safe, engaged and motivated with all that is

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This Is Why Feedback Is So Important

This Is Why Feedback Is So Important

Most managers are feedback averse as they don’t like delivering bad news. They either decide to ignore the bad behaviour in the hope it will improve on its own, or they deliver the feedback in such a vague way the recipient has no idea whether the feedback

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