One of the biggest challenges facing all retailers is their people. The biggest complaint I hear is “they don’t do what I want them to do” and “how many times do I have to tell them.” Therein lies the problem – as managers/leaders we think we have
Read more →
In a survey of a number of Fortune 500 CEO’s they shared their best management advice. What was interesting was the most frequent theme was focussing on building the right team, a topic I am passionate about. One top CEO offered this advice about building the
Read more →
A number of retailers think that hiring someone with experience will translate to a faster process to get them up to speed – they are potentially already trained, may have lots of product knowledge and be ready to go from day one. This certainly can be the
Read more →
With stores finally reopening, now is the chance for physical retailers to really shine and give their customers a compelling reason to not only buy that day but want to come back. This is where the amazing power of wow comes in. To me, wow is as
Read more →
To say there has been some disruption in retail over the past couple of years would be a massive understatement. Here are 6 trends that are happening right now that will only continue to grow, as the way customers shop has changed forever. 1) The internet has
Read more →
