It really frustrates me that retailers are still not delivering anywhere near wow service. In fact, most experiences I receive are just ordinary. An experience at a café comes to mind (and unfortunately just keeps getting repeated). The food was okay and the service wasn’t bad, the
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With all that retail has had to put up with over the last 18 months or so, it’s been a tough road. Store closures have meant many staff have been forced to look elsewhere for employment and a number won’t be back when stores reopen. In the
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I love going to places where the service stands out. There’s something they do that makes this store different, maybe it’s obvious, maybe it’s not, but I walk out feeling they really cared and focussed on me as an individual. Unfortunately, as I have reported a number
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As I have mentioned many times, for retailers to thrive in this competitive world, it is critical their team are consistently delivering an amazing in store and online experience. How does a leader create a team culture where amazing service is first and foremost? Here are 5
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