We certainly hope you enjoyed reading our blogs and you found them helpful, with ideas on how to keep your teams motivated and focussed on the customer. The battle to deliver great customer service never stops and we hope 2021 kicks off bigger and brighter for you.
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Having been in a training role for 25 years plus, and trained well in excess of 30,000 people, one of the key success factors that comes through strongly as a positive trait is the ability to be coachable. When team members are coachable, they are always open
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