One of the biggest challenges facing every retailer is how to attract and retain top talent. Having the best people in your retail stores is an absolute winning strategy, as these people, consistently offer the best service to your valuable customers. Now finding this top talent certainly
Read more →Monthly archive for April 2019
The key word for the past few years in retail that has been bandied about is experience. The word experience doesn’t relate to the years of service your team members have, but to the experience created in store that is either positive, negative or neutral. Obviously every
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I know it’s scary but the best way to ensure your team members stay motivated is to set clear expectations and let them get on and do it without looking over their shoulders. Easier said than done as I’m sure we are all a little scared that
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I’m a passionate advocate for great customer service. I love it when I receive great service and as my friends will testify, I hate it when it’s obviously absent. Unfortunately it’s more absent than in place these days in the stores I visit. What I see is
Read more →I have been a strong advocate that the best leadership style in today’s world is to coach your team rather than control. Having learnt the power of coaching around 25 years ago, I have been training store and regional managers how to unleash the power of their
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