Monthly archive for February 2017

How to Avoid Becoming Another Retail Statistic

How to Avoid Becoming Another Retail Statistic

It makes for very sad reading when I see yet another report of a retail business going into administration. Just recently Rhodes and Beckett and Herringbone have joined this notorious list. They follow hard on the heels of Marcs, David Lawrence, and Allphones, who have ended up

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Why is it so Hard to Give Feedback?

Why is it so Hard to Give Feedback?

One of the main areas we help a lot of store managers with is, the ability to provide effective feedback that actually works. The style of feedback we teach results in approx 99% of staff being open to hearing the feedback which they accept and either continue

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