The problem of lack of employee engagement is a huge de-motivating factor for every business and affects staff turnover and productivity. The research on just how bad engagement is in Australia is shocking. The cold hard facts are, according to research from Gallup: Staff who are actively
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Having traveled and also provided training in the UK a few years ago, I certainly experienced a fair amount of poor customer service. Expectations were not very high, in fact when I was serving behind a counter in a service station (while doing some in store follow
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One of the topics I regularly discuss with retailers and one of my favourite training courses to run is how to recruit the best possible person. I and my team have recently completed a series of twelve 1 day training courses on this very subject for a
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I’m sure we all know that goal setting is very powerful when it comes to achieving results. After all, if there’s no target, how do we know if we have been successful? There’s a great story about why 3% of Harvard MBA students make 10 times more
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I speak with hundreds of franchisees and store managers every year, during training courses and store visits. One of the biggest challenges I hear them say is “having to give negative feedback to my staff.” Most franchisees/managers find this type of feedback confrontational so prefer to ignore
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