I have recently experienced at close hand how a poor manager can reduce productivity and ultimately motivate a great employee to leave for another job. The biggest reason most staff leave is that they don’t get on with their manager. Now staff turnover is always going to
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Having recently run a series of training courses for Chemmart Pharmacies on “How to recruit the best person” this famous quote from Beechworth Bakery owner, Tom O’Toole, always comes to mind. And Tom should know, as the Beechworth Bakeries level of service has always been of
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I have spoken a few times about the challenge of online sales to the traditional bricks and mortar (B & M) stores. The growth of online sales continues to outstrip B & M stores growth and shows no signs of slowing down. Recent data shows online sales
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Having run a number of coaching courses this year for a broad range of clients, the biggest challenge facing all of these retailers is their people. The biggest complaint I hear is “they don’t do what I want them to do” and “how many times do I
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