Every retailer on the planet wants to sell more products or services to every customer that walks into their store or makes a purchase online. However so many times I see the action (or inaction) of retailers preventing the customer from buying. In the stores, it can
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Every retailer on the planet wants to increase their sales. They spend money on advertising to attract more customers so they can grow their sales that way. They drop catalogues, use bill boards, newspapers and even TV. A number of these are expensive options when the answer
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I still find it fascinating and very disturbing when a business doesn’t handle a complaint well. It is so easy for customers to simply go elsewhere, there is so much choice these days. If you’d like some simple tips to better handle customer complaints click here for
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“How do I motivate my team members?” I hear this question from managers quite frequently when I work in a business or run training courses. I blogged recently about the challenges with motivating your team and in this blog I have more ideas that you can use
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