When we delegate tasks we get things done. But when we delegate responsibility, others get done much more than we ever could. This awesome quote comes from author and speaker Simon Sinek, one of my favourites. This is all about challenging and growing your people to be
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When I think about banks and customer service, the two for me just don’t go together. In my experience they tried to push us all out to vending machines by having long queues and closing branches. Then they opened branches again but don’t open until 9.30 and
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I am often asked by store managers and owners when I run training courses, “how do I motivate my staff?” This is the $50 million dollar question – if I could bottle and sell doses of motivation I’d be living on a yacht in the Bahamas!! How
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I recently read a great article by Dr Travis Bradberry, author of the book Emotional Intelligence, where he identified the 9 things that make good employees quit. I thought it was well worth sharing as it is critical that you keep your best staff as they will
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