I am continually amazed how poorly upselling is done by most retailers – that is if they actually do it in the first place. Every business wants to sell more to their existing customers, after all, they are already in the store, so it costs no extra
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In sport, I always find it fascinating when the underdog wins a match against a team that is loaded with individual stars. Well this is something that has some science behind it and for businesses can be the difference between going ok to sky rocketing ahead. In
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A few months ago I wrote a blog with the heading “85% of your staff want to leave you” which was based on research of over 18,000 staff globally. I received some interesting comments from my clients. Well now there is more evidence that supports this research
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I was a little surprised when I read a recent article from Inside Retail stating that price is only the third biggest driving factor of overall customer satisfaction when it comes to buying fuel. The research showed that number one was the appearance of the service station
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