We all know the figure that it costs five times as much to acquire a new customer than it does as keeping an existing one. So how do businesses retain their valuable customers? There are a number of important factors, one we strongly believe in is offering
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Staff turnover is a substantial cost to every business, estimated to be at least a person’s annual salary and with the average being 2.5 times annual salary it is costly making mistakes and getting the wrong people. Some recent research by Price Waterhouse Coopers (PWC) found Australia
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We all know that giving effective feedback is the key to getting your staff to consistently perform at a high level, but how many managers actually do this on a regular basis? As well as lifting performance there are a number of other benefits such as: Staff
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Inspirational leadership is crucial for retailers to survive in today’s tough economy. The stores that do well invariably have an inspirational leader at the helm – they inspire their team to deliver great results week in and week out. Outstanding customer service comes from having great leaders.
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