We all know that it is much less expensive to sell more to your existing customers, than get new customers through the door. Existing customers are already in your store, you are paying the staff a wage so their time is already covered and apart from the
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We all know that recruiting the right people is critical if you want your business to survive and grow in today’s tough retail environment. I find one of the biggest issues is retailers with the wrong staff with poor attitudes, giving off the strong vibe that they don’t
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I see loyalty cards as big opportunities to grow sales in your stores. A lot of businesses have loyalty cards in their business but how well are they used and what’s the benefits to the customer? First of all the reasons why businesses have them – they
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I’m sure it will come as no surprise that customer service is an important part of your business, if it’s done well we have a high chance that customers will come back and best of all tell their friends. What we also know is if we get
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