Podcast: How to Find and Select the Right Service Staff

RecruitingWe all know that recruiting the right people is critical if you want your business to survive and grow in today’s tough retail environment. I find one of the biggest issues is retailers with the wrong staff with poor attitudes, giving off the strong vibe that they don’t want to be there. We have all experienced this.

By having a rigorous recruitment process you are much better placed to find the right people and not recruit the wrong ones. A lot of retailers don’t give this vital area the attention and focus it needs. As the old saying goes “hire slowly and fire quickly.” Although if you get the recruiting right there will be little or no firing required!

In my second interview with Ken Burgin, who runs a business called Profitable Hospitality, Ken asks me to cover the 6 key steps for recruiting the best possible staff.

These steps include:

  1. Why it’s critical to define the sort of person you need
  2. Why you may need to review your current recruitment sources
  3. How to effectively screening candidates before the interview
  4. How to prepare and run an effective interview
  5. Why you must check references and what to ask
  6. Tips on offering the job and how to use trial periods

Enjoy the interview.

Roger Simpson

Roger Simpson – CEO, The Retail Solution and Author of “The Retail Solution” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service and selling skills.