Last week I talked about the need for managers to up their feedback levels, to improve their team’s motivation and engagement levels. One of the reasons I find managers don’t provide enough feedback is not knowing the right way and the correct words to use.
In this short (under 5 minutes) TED talk, cognitive psychologist LeeAnn Renninger shares a scientifically proven method for giving effective feedback. She says “Humans have been coming up with ways to give constructive criticism for centuries, but somehow we’re still pretty terrible at it.”
LeeAnn shares her 4 step process on how to provide effective feedback that works. This is well worth less than 5 minutes of your time if you want to improve the way you give feedback.
Watch this excellent talk.
Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service, and selling skills.
