Leading a team can be a challenging but very rewarding experience. And finding the right team members is definitely difficult in today’s competitive environment. It’s also important to not only focus on your role in the business, but also to ensure that your team is motivated, challenged
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A key challenge facing all retailers is ensuring consistency in customer service across all customer touchpoints. With multiple team members interacting with customers, it is difficult to ensure that every customer receives the same high level of service. Without a service standard (or promise) that is focussed
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As I have mentioned many times, the current retail environment is certainly challenging. It is critical that retailers get so many things right just to retain their existing customers, let alone gain new customers. To achieve that, they have to stand out, consistently. What I find though,
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