I love going to places where the service stands out. There’s something they do that makes this store different, maybe it’s obvious, maybe it’s not, but I walk out feeling they really cared and focussed on me as an individual. Unfortunately, as I have reported a number
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The younger generation, Millennials as they are often called, make up 50% of the workforce and that number will only get larger. Often cited as being lazy, and the want it now generation, I believe they have a huge amount to offer if lead well. Research from
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Many years ago, when I started my first job with a large multinational company, there was never any discussion about the companies’ purpose and where I fitted in. I very much turned up to work, did my job and went home, much like a number of employees
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I know that the analogies between sport and business can be over used at times, however I believe that businesses can learn a lot through copying some of the process’s sports teams use. Top sports teams and individuals don’t get to their peak without help. Yes, they
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One of the key areas we train store and area managers on is how to provide effective feedback that either maintains or improves performance. The easiest feedback to provide, quite obviously is positive feedback, as every single team member wants to hear they are doing something right.
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“How do I motivate my team members?” I hear this question from managers quite frequently when I work in a business or run training courses. We all know the carrot and stick method and a number of us (depending on your age) have endured this since early
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With stores slowly starting to reopen, it will be critical for store managers to focus on keeping their team motivated in these different times. Motivated team members will be essential to your success in engaging positively with customers who venture into your stores for the first time.
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