All retailers are at the mercy of their frontline staff, how well they are trained and motivated makes a massive impact on the experience the customer feels. Very few customers will give us a second chance if we don’t get it right the first time – there’s
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7 tips on what makes a great store manager. Store managers are critical to the success of every retailer. So what do the most successful do, every day? Watch this video to learn some key tips that will help you or your store managers to improve their
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I have been a retail trainer for over 25 years and probably trained in excess of 10,000 people personally in those years. I look back with huge embarrassment on my first two years as a trainer, as I really didn’t know what I was doing, let alone
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Wouldn’t we all like our team members to turn up for work, motivated, willing to do a great job and of course wanting to be there? I often ask area and store managers this question and while they agree that this is the goal, very few say
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After facilitating training courses to thousands of business owners and managers over the past 20+ years and spending a lot of time in stores, one of the biggest weaknesses I have witnessed is their lack of ability to provide effective feedback. A number of managers/owners are very
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Starbucks has been a phenomenal success story, now with over 28,000 stores worldwide across more than 75 markets. They are the third largest fast food restaurant chain. They have obviously done a lot right to get to where they are, despite a recent difficulty in the US.
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Anyone who thinks working in retail is easy hasn’t worked in retail at all (or for long)!! Long hours on your feet, stock to put away and tidy, shelves to clean, reports to be filled out. Oh and then there are those lovely customers to serve, always
Read more →Retail is certainly challenging, with lots of competition from other stores and online. This video covers five basic areas that all retailers need to improve if they want to survive and thrive. All five areas are completely under every retailer’s control and with a little bit of
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I have always enjoyed helping people become successful because it’s a wonderful feeling to see someone you have helped grow and be more confident and thriving. To have this as a focus for my business is absolutely brilliant and feeds my passion to help people even more.
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Finding the right people to work in retail is an ongoing challenge, and is not getting any easier. I have spoken many times about the importance of having the right staff in store, team members who are passionate about providing the best experience every single time. Hard
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