There is a great saying that goes, “feedback is the breakfast of champions,” yet many team members shy away from partaking in this essential meal out of fear of receiving negative critique on their performance. This aversion isn’t exclusive to individuals; many leaders also avoid feedback delivery,
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In his research, consultative selling expert Neil Rackham found that up to 87% of new learning is wasted if the training is not reinforced in the workplace. This is a staggering amount and is, I believe, one of the main reasons why training is seen as a
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I am a huge advocate of leaders providing regular feedback to their teams. Coupled with this is the need to provide effective feedback. In our fast-paced world, especially on the retail shop floor, there is very little time for long conversations, therefore the best feedback is short
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