We all know that giving effective feedback is the key to getting your staff to consistently perform at a high level, but how many managers actually do this on a regular basis? As well as lifting performance there are a number of other benefits such as: Staff
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When I receive poor customer service I always think, why is this happening? Quite often it’s not the team member’s fault who is serving me – sounds strange, but unless they are the manager it’s not that actual staff members fault. People perform where they are allowed
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I am always amazed when I train managers and area managers how to coach, that their biggest challenge when communicating, giving instructions or providing feedback, is to stop telling the team member what to do. We seem to think as a manager, we have to know all
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I have often said that your people are your greatest asset, but also your greatest weakness, if you have the wrong people in the wrong roles. Or if you don’t lead them well, set clear expectations, train and coach them to be the best they can be.
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All of us have experienced coaching in some form, it could have been via a sports coach, business coach or a boss. Coaching has become a popular career for many individuals, wanting to strike out on their own. I first learnt the power of coaching about 25
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One area that all businesses could improve in, is the onboarding of new team members. How well this process is carried out has a huge impact on the future of the team member. Get this right and your team member is feeling welcomed, comfortable and ready to
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Last week I talked about the need for managers to up their feedback levels, to improve their team’s motivation and engagement levels. One of the reasons I find managers don’t provide enough feedback is not knowing the right way and the correct words to use. In this
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I remember back in my corporate life, the trepidation as my annual performance review meeting was coming up. How had I done over the past 12 months, was I about to receive a rocket or was I doing ok? Thankfully I always did pretty well, but the
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Trust is often in short supply in today’s world, you only have to look at what’s going on with Covid 19 and the blame game around whose fault it is. Yet trust is a key commodity for all business leaders if they want to get the best
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With stores slowly starting to reopen, it will be critical for store managers to focus on keeping their team motivated in these different times. Motivated team members will be essential to your success in engaging positively with customers who venture into your stores for the first time.
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