The level of employees who are engaged at work is only as high as around 20% according to recent Gallup research. Yet there are so many benefits of having an engaged workforce. These include, improved productivity, increase in profits, increase in morale and a reduction in absenteeism
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I have always admired Richard Branson and his business success as we all know is legendary. At the heart of his success has been his focus and single-minded commitment to have customer service as the key differentiator in all of his businesses. When asked about his success
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