In his research, consultative selling expert Neil Rackham found that up to 87% of new learning is wasted if the training is not reinforced in the workplace. This is a staggering amount and is, I believe, one of the main reasons why training is seen as a
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I am a huge advocate of leaders providing regular feedback to their teams. Coupled with this is the need to provide effective feedback. In our fast-paced world, especially on the retail shop floor, there is very little time for long conversations, therefore the best feedback is short
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