Retailers and their customers certainly have the jitters. Consumer confidence is down with interest rates and inflation on the rise causing customers to tighten their belts. Combine this with what is going on overseas and it’s not hard to see why consumers are hesitant to spend their
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One of the key areas we train store and area managers on is how to provide effective feedback that either maintains or improves performance. The easiest feedback to provide, quite obviously is positive feedback, as every single team member wants to hear they are doing something right.
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