I have been a strong advocate that the best leadership style in today’s world is to coach your team rather than control. Having learnt the power of coaching around 25 years ago, I have been training store and regional managers how to unleash the power of their
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I have been running training courses on coaching for the last 25 years now and it still amazes me that telling people what to do is seen as coaching. Telling their staff what to do and solving their problems seems to be a management practise that all
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Every time I run a coaching training course the question of how much feedback to give always comes up. Some managers believe that it’s still ok to do this once or twice a year, which is very scary. Of course you can’t be providing feedback every day
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We are all familiar with the feedback sandwich way of providing feedback – first comes the praise then the negative is in the middle and is followed by more positive feedback. I’m not sure how this has become such a widespread management technique as it certainly has
Read more →Amazon is well renowned for its customer first approach and that makes them tough to compete with. This is a key reason why Amazon has become one of the largest companies on the planet. Watch this video for three tips on how to compete with Amazon. When
Read more →All retailers are at the mercy of their frontline staff, how well they are trained and motivated makes a massive impact on the experience the customer feels. Very few customers will give us a second chance if we don’t get it right the first time – there’s
Read more →7 tips on what makes a great store manager. Store managers are critical to the success of every retailer. So what do the most successful do, every day? Watch this video to learn some key tips that will help you or your store managers to improve their
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I have been a retail trainer for over 25 years and probably trained in excess of 10,000 people personally in those years. I look back with huge embarrassment on my first two years as a trainer, as I really didn’t know what I was doing, let alone
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Unfortunately, retail has become more of a transient industry for workers, rather than a place to learn great skills and make a career. Long gone are the days of retail traineeships, and a number of retailers provide little or no training to their workforce. It’s no wonder
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Wouldn’t we all like our team members to turn up for work, motivated, willing to do a great job and of course wanting to be there? I often ask area and store managers this question and while they agree that this is the goal, very few say
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