It’s a well-known statement, people don’t leave companies, they leave managers. We have all encountered a bad manager in our years of work experience. We get micro-managed, told what to do, they don’t listen to us, they take all the credit, we only get told when we
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I was reading a recent article that listed a number of US companies that offer amazing customer service, based on a number of rating agencies. Three I have mentioned in previous blogs and one that I haven’t come across before. I thought it would be very worthwhile
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Last week I wrote about business leadership guru Jim Collins and his powerful book Good to Great. I covered two of the seven Leadership questions and this week I’ll reveal the other five. 3) How can you reframe failure in pursuit of ambitious goals? Collins related the
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One of the best business books I have read is called Good to Great, by Jim Collins. Collins is a student and teacher of leadership and what makes great companies tick. Having invested a quarter century researching the topic, he has authored or co-authored six books that have
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As we all know, the way our customers buy is forever changing as technology becomes more and more into play for traditional bricks and mortar retailing. More and more time and money are being invested into making stores look amazing so customers are wowed when they first
Read more →Watch this video to learn why the use of “We” versus “I” has an incredible impact on how leaders perform.
Read more →This video will cover the key steps to successfully delegating tasks – a skills all managers and leader need to have. Learn how to reduce your workload while empowering and motivating others.
Read more →Hiring the right staff is critical to the success for any business. Lots of businesses make crucial mistakes along the way and end up hiring the wrong person. By watching this video you’ll learn 4 key tips on how to dramatically improve the recruitment process.
Read more →Recent research has uncovered that nearly 33% of employees don’t trust their employer. No wonder employee engagement is at an all-time low. So how do you build the trust of your team? Watch this video for 3 simple steps that will go a long way to doing
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We have all heard the term “we’re going through a period of transformation” and it strikes fear in most people. We all think, “I hate change” “I’ll lose my job” etc, etc. We find transformation exhausting rather than empowering and energizing. Business transformation is the new norm
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