Gallup research found that only 26% of employees strongly agree that the feedback they receive helps them to do better work. Further research shows that feedback only improves performance approximately 33% of the time while making it worse one third of the time.
Read more →Archive for the Training Videos – Leadership & Coaching Category
It would be a fair assumption that most of the learning for a new employee comes from their manager. However 80% of team members learnt as much or more from their peers as they do their managers! In this video you’ll learn the reasons behind this statistic
Read more →Research tells us that effective leaders are usually high on EQ, so it’s an area all leaders should be focusing on to improve. One key area is the ability to build strong relationships and lead their team to success. Listening is a key skill of great sales
Read more →Why are some staff amazing, yet others are struggling to reach the standard required? It has a lot to do with Emotional Intelligence (EQ). Find out the EQ traits that exceptional staff members all have that are covered in this video. The ten points will provide you
Read more →All retailers are at the mercy of their frontline staff, how well they are trained and motivated makes a massive impact on the experience the customer feels. Very few customers will give us a second chance if we don’t get it right the first time – there’s
Read more →7 tips on what makes a great store manager. Store managers are critical to the success of every retailer. So what do the most successful do, every day? Watch this video to learn some key tips that will help you or your store managers to improve their
Read more →Great company culture is a sure fire way to attract the right talent and that is critical when you want to be the best in your field. Unfortunately I hear a lot of companies complaining it is hard to find the right people. It’s challenging but the
Read more →It is critical that retailers provide a positive experience to stand out from the competition. This will involve things like innovative technology in stores to assist customers with their buying decisions. However, it is also critical that retail staff provides a great service experience. This includes consistently
Read more →Leading a team is a challenge, and being a successful leader is even more so. Unfortunately, most research tells us that great leaders are hard to find. Thousands of books have been written about the subject, so there’s no lack of knowledge, it’s lack of application. Our
Read more →According to QSR magazine, this retailer generates more revenue per restaurant than any other fast food chain in the US. And they only trade 6 days a week! They focus on two simple things, great tasting food, and exceptional service. Digging deeper, their focus on their people
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