Massive advances in technology has seen robots taking over a hug number of tasks. Retail is not immune to this technology and already robots are starting to take over some service roles. This video covers some of the benefits as well as some of the challenges of
Read more →Archive for the Training Videos – Customer Service Category
Surprisingly in today’s ultra-competitive world of retail, a number of customers are not approached when they are in a store. Ignoring customers is a sure fire way to lose sales. Unfortunately, this still happens way too much in a lot of bricks and mortar stores. However, which
Read more →Traditional retail is under severe pressure, so stores have to lift their level of service or face losing customers to their competition. One of the biggest differentiators that traditional retailers have over online, is the ability to provide a great face to face experience. This video contains
Read more →How do you create and maintain an amazing customer-focused culture? It takes a lot of hard work but the pay off is immense – more satisfied customers, who will spend more and come back more often. So what are the other benefits of having a customer-focused service
Read more →When customers complain, it provides you with an ideal opportunity to turn the situation around so the customer becomes an advocate. It’s not going to happen every time, however, a number of retailers don’t handle complaints very well at all. In this video, you will see two
Read more →Call centres are constantly evaluating their teams’ service via call monitoring; we hear this every time we phone a company. But this is very rarely done in traditional bricks and mortar stores. This video talks about the why this is critical if stores want to improve their
Read more →Weak retail conditions, high wage and rent costs, and fierce competition from emerging online players have been identified as the key factors negatively impacting the Australian clothing retail sector, according to research firm, IBISWorld. Most retailers are finding trading conditions tough and with the massive advances in
Read more →Excellent and consistent customer service will only happen when the senior members of an organisation are on board and are supportive. If they’re not, then it becomes just lip service. Research from Genysis further supports this – 58% of companies with a high degree of profitability relative
Read more →Amazon is a retail giant, with revenues exceeding $100 billion it is one of the biggest companies on the planet. Amazon has now arrived in Australia and like them or not, they have been extremely successful so far and there’s no reason to believe they won’t be
Read more →Some businesses have tried to impose strict rules on customers who they believe are being rude, which to me can cause even bigger problems. Examples include not serving customers talking on their phones, charging more for customers who don’t smile and say hello. A very interesting take
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