Communication is always the key to success. Teams that feel their manager communicates well are more aligned, have clearer expectations, know who and where they fit in and the impact they have. This all leads to more engaged team members, more productivity and less turnover. A goal
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A key theme for most retail leaders is focussing on building the right team, as they know their success stems from having the right team in place and keeping them. I love this quote from a CEO about building the right team, “Hire the best people and
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Gallup research found that organisations fail to choose the right candidate for a manager role an incredible 82% of the time. As Gallup’s CEO, Jim Clifton then went on to say, “Virtually all companies try to fix bad managers with training. Nothing fixes a bad manager.” Why
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One of the biggest challenges facing all leaders is to manage and motivate their teams. This is even more pronounced with Gen Y’s and Z’s that now are close to making up the bulk of the workplace. This technologically savvy generation certainly have a different way of
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The level of employees who are engaged at work is only as high as around 20% according to recent Gallup research. Yet there are so many benefits of having an engaged workforce. These include, improved productivity, increase in profits, increase in morale and a reduction in absenteeism
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Most managers are feedback averse as they don’t like delivering bad news. They either decide to ignore the bad behaviour in the hope it will improve on its own, or they deliver the feedback in such a vague way the recipient has no idea whether the feedback
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As I have mentioned many times, the current retail environment is certainly challenging. It is critical that retailers get so many things right just to retain their existing customers, let alone gain new customers. To achieve that, they have to stand out, consistently. What I find though,
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Some people may think working in retail is easy. There thoughts may include, “It’s just about talking to customers” and “That doesn’t take much effort”. My view is that retail is pretty simple but not easy. There are many things to get right, and it involves far
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In his research, consultative selling expert Neil Rackham found that up to 87% of new learning is wasted if the training is not reinforced in the workplace. This is a staggering amount and is, I believe, one of the main reasons why training is seen as a
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I am a huge advocate of leaders providing regular feedback to their teams. Coupled with this is the need to provide effective feedback. In our fast-paced world, especially on the retail shop floor, there is very little time for long conversations, therefore the best feedback is short
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