There is a great saying that goes, “feedback is the breakfast of champions,” yet many team members shy away from partaking in this essential meal out of fear of receiving negative critique on their performance. This aversion isn’t exclusive to individuals; many leaders also avoid feedback delivery,
Read more →
Retaining top talent is crucial for business growth and maintaining a competitive edge. Losing skilled employees not only disrupts operations but also diminishes morale and productivity. Here are seven factors that may drive your best employees to seek opportunities elsewhere, along with strategies to reduce these risks:
Read more →
A book I read a little while ago by legendary and hugely successful football (soccer) coach Sir Alex Ferguson had some powerful leadership lessons. In 38 years of managing football teams in the UK, including helping to make Manchester United one of the biggest clubs in the
Read more →
The problem of lack of employee engagement is a huge de-motivating factor for every business and affects staff turnover and productivity. The research on just how bad engagement is in Australia is shocking. There is massive value in having an engaged, fully motivated team. Apart from being
Read more →
Addressing poor performance is a common challenge faced by all leaders, often stemming from discomfort with delivering negative feedback. Many leaders opt to avoid these conversations altogether, hoping issues will resolve themselves. However, neglecting poor performance is not a viable solution. According to a Harvard Business Review
Read more →
An article in the leadership section of Fortune magazine caught my attention, featuring a survey of several Fortune 500 CEOs sharing their most valuable management advice – definitely worth highlighting. It’s intriguing that the most recurring theme among their insights was the importance of building the right
Read more →
After conducting numerous coaching courses for a diverse range of clients over many years, a common obstacle echoed by retailers is the challenge posed by their team members. A prevalent grievance among managers and leaders is the frustration of team members not following instructions and the repetitive
Read more →
Providing effective feedback is a managerial skill often overlooked, leaving many struggling to convey constructive criticism that employees genuinely embrace for performance improvement. Transitioning into a leadership role doesn’t automatically equip one with the magic touch needed for effective feedback. At the Disney Institute, which I attended
Read more →
Amidst the evolving business landscape, the question of whether to invest in customer service training persists. With over 25 years in the training industry and an ardent supporter of exceptional customer service, the argument for such investments becomes resounding. A number of reports state that losses due
Read more →
An often overlooked aspect of effective team management in retail is the power of a brief daily catch-up before the hustle and bustle of the day begins or at shift changeovers. While team meetings are often hard to organise, the significance of dedicating a few minutes once
Read more →
