Dr Travis Bradberry, author of the book Emotional Intelligence, identified the 9 things that make good employees quit. It is critical that you keep your best staff as they will drive sales, provide excellent service and keep those valuable customers of yours coming back.
1. Overworking great staff – we have the tendency to reward our best performers with …… more work!
2. Not recognising contributions and rewarding good work – my biggest issue with most managers is they don’t provide enough positive feedback – great performers especially need it.
3. Not caring about their employees – More than half of people who leave their jobs do so because of their relationship with their boss.
4. Commitments aren’t honoured – an easy way to lose the trust of your staff.
5. Hiring and promoting the wrong people – not hiring the right staff to complement top performers kills great staff and teamwork. As does promoting someone who doesn’t perform.
6. Not letting people pursue their passions – talented employees are passionate. Expecting them to operate in a restrictive way cramps their style.
7. Failing to develop people’s skills – most great employees want to improve, they actively seek feedback, whereas non-performers avoid it.
8. Failing to engage an employee’s creativity – The most talented employees seek to improve everything they touch. If you take away their ability to change and improve things because you’re only comfortable with the status quo, this makes them hate their jobs.
9. Failing to challenge people intellectually – Great bosses challenge their employees to accomplish things that seem inconceivable at first. Instead of setting mundane, incremental goals, they set lofty goals that push people out of their comfort zones.
Keeping your great staff is critical, the last thing you want is them heading off to your competitor.
Knowing that we probably have to work on all of these, it’s critical to focus on one or two that will make the biggest impact.
Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service, and selling skills.