The ability of business leaders to motivate and empower their teams is unfortunately rare. While many leaders perform adequately, truly amazing leaders are few. In retail, strong leadership from store and regional managers is crucial for customer engagement and delivering results. Leadership directly impacts team performance.
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The term “upselling” and its variations (add-on selling, cross-selling, suggestive selling) have been around for years. However, many frontline retail employees view “selling” negatively, feeling it means pushing customers to buy more. This mindset can lead to resistance and eye rolls when these strategies are suggested to
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I’ve often highlighted the poor state of staff engagement in Australia, where reports show around 70% of teams are disengaged. This is detrimental to providing an exceptional customer experience, which I believe only happens when customers interact with engaged and motivated employees. Customers typically give you one
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Coaching is a concept that has been around for years, yet many expect that when someone is promoted into a managerial role, coaching skills will automatically follow. In reality, few managers naturally possess these skills. Despite this, managers are expected to help their teams excel in areas
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