Being a store manager is a demanding role that involves juggling numerous responsibilities. Despite the constant pressure, the primary goals remain to ensure consistently high-level service and to maximise sales. Here are five actionable tips to help store managers enhance their service experience: 1. Daily Pre-Opening Catch-Up
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Creating outstanding store managers is crucial for the success of any retail business. From my 25+ years of experience running over a thousand coaching courses, I’ve found that the performance of a store hinges on its manager. They are the face of the business and drive team
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Culture is often discussed but can mean different things to different people. Regardless, a business with the right culture grows and attracts better people who stay longer. Conversely, poor culture leads to high staff turnover, especially among top performers, causing the business to struggle. A strong company
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