Recent research from Gallup revealed a staggering cost associated with poor management and lost productivity due to disengaged or actively disengaged employees, amounting to $8.8 trillion globally, or 9% of the world’s GDP. This colossal figure underscores the urgent need for leaders to address these issues. One
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Maintaining a great customer service culture is certainly challenging, as it requires hiring the right people, great induction training and ongoing follow up on a regular basis. These challenges often mean many businesses just settle for mediocrity. A robust service culture also requires a continuous commitment to
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Every retailer strives for an exceptional in-store experience that captivates customers, drives sales, and fosters loyalty. While investments in innovative store layouts are prevalent, from my experience the true measure of success lies in the performance of the store team. The store may look great but
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In today’s demanding business environment, effective leadership is essential for success, particularly in the challenging retail sector. A recent Harvard Business Review (HBR) article outlined four pivotal behaviours that distinguish successful leaders, offering valuable insights for self-reflection. 1) Decisive leadership stands out not for infallible decision-making, but
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