To me, the key to successful retailing is when your frontline team and leaders are all working together in harmony. This collaboration is so powerful and generates a massive positive feeling for customers, who can sense the harmony in the store. I’ve experienced this a few times
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A book I read a little while ago by legendary and hugely successful football (soccer) coach Sir Alex Ferguson had some powerful leadership lessons. In 38 years of managing football teams in the UK, including helping to make Manchester United one of the biggest clubs in the
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The problem of lack of employee engagement is a huge de-motivating factor for every business and affects staff turnover and productivity. The research on just how bad engagement is in Australia is shocking. There is massive value in having an engaged, fully motivated team. Apart from being
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