Providing effective feedback is a managerial skill often overlooked, leaving many struggling to convey constructive criticism that employees genuinely embrace for performance improvement. Transitioning into a leadership role doesn’t automatically equip one with the magic touch needed for effective feedback. At the Disney Institute, which I attended
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Amidst the evolving business landscape, the question of whether to invest in customer service training persists. With over 25 years in the training industry and an ardent supporter of exceptional customer service, the argument for such investments becomes resounding. A number of reports state that losses due
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An often overlooked aspect of effective team management in retail is the power of a brief daily catch-up before the hustle and bustle of the day begins or at shift changeovers. While team meetings are often hard to organise, the significance of dedicating a few minutes once
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Many retailers aspire to upsell to their existing customers, recognizing the cost-effectiveness of enticing those already in-store to make additional purchases. Yet, the execution of upselling often leaves much to be desired, and here’s why it might not be working as intended. The Repetitive Routine: A prevalent
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