One of my biggest lessons I first learnt as a trainer was that “training hasn’t happened until behaviour has changed back on the job and becomes a new habit.” Training is the start. It has to be relevant and have good content, but unless the trainee adopts
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Building a culture of learning and growth within your team is crucial for driving innovation, enhancing productivity, and achieving long-term success. Your team is your greatest strength when they are developed, challenged, motivated and have bought in. This all comes about by developing a culture of learning
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An earlier report at the start of 2023, from KPMG revealed that the top challenge for Australian business leaders this year is talent acquisition, retention, and re/upskilling, with 77% of leaders identifying this as their primary concern. This challenge is expected to continue for the next 3-5
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In my experience, most retailers are falling short in providing consistent and exceptional customer service. Instead, I consistently see many team members going through the motions, disengaged from connecting with customers and solely focused on completing transactions as quickly as possible. This type of interaction fails to
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